Zebra Printer Customer Support

GMP Printer Support Hub

Find supplies, printing templates, and troubleshooting advice for our Zebra Thermal Transfer Printers

View Resources for all Zebra Printers

View our selection of thermal transfer ribbons for Zebra Thermal Transfer Printers. Not sure which ribbon you need? View our Ribbon Selection Guide.


View our selection of blank barcode labels made for printing with Zebra Thermal Transfer Printers.


Quality Control Labels for Thermal Transfer Printing from GMP Labeling
View all of our stock Quality Control labels purpose made for thermal transfer printing using our Zebra Thermal Transfer Printers.
Find thermal transfer printing templates for all of our stock labels here.


Printing with our templates requires Zebra Designer 3.

This is usually due to the printer becoming uncalibrated to the media. First try running SmartMedia Recalibration. Do this by pressing and holding the pause and cancel button simultaneously for two seconds. The printer will feed a few labels as it recalibrates. When it is done measuring the status indicator lights solid green. Try printing again.
This is usually due to the printer becoming uncalibrated to the media. First try running SmartMedia Recalibration. Do this by pressing and holding the pause and cancel button simultaneously for two seconds. The printer will feed a few labels as it recalibrates. When it is done measuring the status indicator lights solid green. Try printing again.
Possible causes and resolutions:
  • The media may not be direct thermal media (direct thermal printers require specific direct thermal labels)
  • Media has been loaded incorrectly. The media printable surface must face up towards the printhead and the thermal transfer ribbon must be made for Zebra printers
The printer is set at an incorrect darkness level and/or print speed. In order to achieve a darker print on the label, adjust the print darkness and print speed setting in your Label Design Software (such as Zebra Designer 3).
Can't find what you need? Please reach out to GMP Labeling directly for support, products, printers, etc. Reach us:
  • Complete our Contact Us Form
  • Email us: support@gmplabeling.com
  • Call us: 916-771-4000 (7:30AM - 4:00PM Pacific)